Emergency Department EHR/EMR Comparison

Based on actual comments from Wellsoft clients and other Emergency Department EHR clients.

Wellsoft

Competing ED EHR

Ease of Use, Speed & Usability

Built by clinicians for clinicians, we designed Wellsoft EDIS to be straightforward, intuitive, and easy-to-navigate. This means fewer clicks and a system designed for speed. With Wellsoft EDIS, clinicians work in a total of 3 screens and are typically proficient on the system in 1-3 shifts. This translates to better adoption and happier staff.
Users may struggle with a system that either wasn’t built to fit within their workflow or may not have been designed with the ER in mind in the first place. Too many clicks, multiple pages, having to refresh the screen to update, and a steep learning curve make it more difficult to use and navigate. This slows down and frustrates providers, and negatively impacts revenue.

Implementation & Training

Nearly 40% of our staff are clinicians providing real-world ED/EHR expertise. Each Wellsoft project team blends clinical and technical knowledge, and all have many years of experience with customization and implementation. This helps ensure an easy and rapid deployment and launch, so you can start reaping the benefits immediately.
Implementation may be difficult and take longer than promised. There may be ongoing operational challenges due to issues during the build, with customization, or lack of optimization. Time away from patient care for training may be extensive and may even require at-home study.

Integration

We have put a lot of time and focus on integration capabilities, and are proud of the high integration ratings our clients have given us through KLAS. Wellsoft is built on scalable and flexible architecture that allows it to integrate seamlessly with EHR and HIS platforms, HIEs, as well as lab, radiology, pharmacy, PACs, cardiology, billing and other ancillary systems.
Other companies may not dedicate the same amount of resources or importance on integration. Some may not have a good track record for interfacing with other major vendors, making it difficult to integrate or communicate with other systems in the hospital. The system might not be able to send or receive information in a satisfactory way, or constructed to support current emerging or future integration standards.

Functionality & Upgrades

We strive to continuously improve our product. This includes fresh modern features like new dashboards and advanced reporting capabilities (Tableau), a new tablet UI, and unparalleled charge and infusion capture that is maximizing our clients’ revenue. We also understand the continually changing needs of emergency care and the negative impact caused from having to wait for the “standard” 12 to 18 month release schedule. At Wellsoft, like you, we address what you need NOW and don’t ask you to wait 12 months for a fix.
Some companies don’t substantially change or advance their product for extended periods of time. Upgrades can be time-consuming and cumbersome, especially if they are part of a larger enterprise system upgrade. Fixes to issues could take weeks or even months, which could negatively impact patient care.

Service & Support

We are dedicated to being the easiest and most flexible team you’ve ever worked with, and our industry-high KLAS scores for service and support are testament to that. Clients receive unlimited U.S.-based 24/7 support 365 days a year, contractually guaranteed response times (for critical and non-critical issues), remote troubleshooting, and more.
A ticket is usually placed which could take days, weeks, or months for an issue to be resolved. A lack of responsiveness and accountability frustrates clinical users leading to decreased work satisfaction and increased patient dissatisfaction.

Value

We are Best in KLAS without the high price tag, and are ideally suited for hospitals or health systems of any size (small or large). We don’t nickel and dime our customers because we believe in focusing on delivering the best value to maximize your return on investment.
Missing features, glitches, downtime, subpar technology, add-on costs, nickel and diming for every little thing, poor support and inefficient delays are the most noted causes of frustration by other ED EHR providers clients. All of these decrease the value and ROI of the solution.